Returns & Exchanges
At ButterScotch LB, we want you to love your purchase. If you are not completely satisfied with your fashion pieces, we offer a flexible 14-day return and exchange policy to ensure your shopping experience remains seamless.
Initiate Your Request
Log into your account or visit our returns portal to select the items you wish to return and receive a unique Return Authorization number.
Package Your Items
Place the unworn items with original tags attached into their original packaging to ensure they are protected during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location near you.
Receive Your Refund
Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing